When you call us for help, we will meet you in your darkest moment and provide you with the comfort, support, and encouragement you need to walk away from the past and move into the future. Your life is worth living, so it is our mission to help you save it.
Our services fall into three categories: Saving Lives, Building Lives, and Changing Lives. When you enter into our emergency shelter or become a non-residential client, you get to pick and choose the services you need. You set your goals, and we advocate for you and empower you to achieve them. Interpretation services are also available. All of our services are free and confidential.
When You Call
The call will be answered day or night, weekdays and weekends. Our Hotline Chat is also available if you are unable to call our hotline.
When you call our crisis hotline (1-800-585-2686), our staff will assist you with an emergency protective order (if you want one), a safety plan, encouragement, resources and referrals to the services you need, whether that is us or other agencies like law enforcement, emergency health services, community outreach programs, etc. If you are unsure you should call, call anyway and we will get you to the right place!
We also recognize that non-citizens face barriers to accessing community services. We seek to remove barriers for victims to receive services. As such, we do not report the immigration status of any survivor to any government agency without the survivor’s permission.
If you tell us you are in an abusive situation or are fleeing one, regardless of if you want to come into shelter, we will ask to safety plan with you. If you want more information on safety planning as a victim, friend or family member, LoveisRespect.org has a great interactive tool you can find by clicking here.
When You Arrive
When you arrive at our 24-hour emergency shelter, you will be given clothes, a place to lay your head, hot meals and time to rest as you begin your journey to healing. If you bring any of your children with you, they will get the same resources and attention. Our facilities are ADA-compliant. After having had a chance to rest, every client is paired with an advocate – the staff charged with guiding their clients through our protective, restorative and transformative services.
When you become a non-residential client, you are welcome to the same resources that our residential clients have – access to meals on our Paducah campus, a safe place to go when you need it and a staff that is here to shelter and support you. All non-residential clients are also paired with an advocate who is responsible for empowering each client to meet their personal goals. If you are not located in Paducah, we also have multiple regional offices that may be more convenient for you.
The Merryman House Domestic Crisis Center provides services free of charge to survivors of domestic violence and their dependents without regard to race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed services, political belief, gender, sexual orientation, gender identity, gender expression, pregnancy or other health status, social or economic status, non-violent criminal history, citizenship, immigration status, marital status, or language spoken.
Services provided in part or fully by federal, state, and local funds. This project is also funded in whole or in part under a contract with the Kentucky Cabinet for Health and Family Services, and the Kentucky Coalition Against Domestic Violence, contract #C-05199666, subcontracted with the Merryman House, subcontract #21H. Additionally, support comes from Grant #H-00141 awarded through the Kentucky Justice and Public Safety Cabinet by the U.S. Department of Justice. The content expressed in this publication are those of the author and do not necessarily reflect the views of the Kentucky Justice and Public Safety Cabinet or the U.S. Department of Justice.
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